RETURNS & REFUNDS.

We want you to feel confident ordering from DRTSDE. Most of our clothing is printed to order in Australia, so we've put together clear information on returns, exchanges and what to do if there's an issue.

30-day returns

We currently offer a 30-day return window for eligible items. If you would like to request a return, please contact us within 30 days of receiving your order.

For a change-of-mind or sizing return, the item must be unworn and unused (apart from trying it on), with its tags attached and in its original packaging. Please include your order number or proof of purchase. Sale items and gift cards are not eligible for change-of-mind returns.

To request a return, email dirtside52@gmail.com with your order number and the reason for your request. Please do not send anything back until we've confirmed the return instructions and destination. If your return is approved, we'll provide the appropriate return label and instructions.

Made-to-order products and sizing

Our garments are printed to order through our production partners. Please double-check the product's size guide before ordering, as each new item needs to go through production.

If you ordered the wrong size or have changed your mind, contact us within the 30-day return window and we'll review your request under the conditions above. Because each replacement is printed separately, direct size swaps aren't always possible. We'll explain the available options before you send anything back.

Faulty, damaged or incorrect items

If your order arrives damaged, has a printing or manufacturing fault, or we sent the wrong item, please contact us as soon as practical at dirtside52@gmail.com.

Include your order number and a description of the problem. Photos are helpful if you can provide them, but they are not a condition of your legal rights.

We'll review the issue and arrange an appropriate solution in accordance with the Australian Consumer Law. For major faults, you may be entitled to choose a refund or replacement; other faults may entitle you to a repair or other remedy. Where a product is confirmed faulty, we'll also reimburse reasonable return postage costs where required by law.

Your consumer guarantee rights are not limited to 30 days, and faulty items do not need to be unworn, have tags attached or be returned in their original packaging for your statutory rights to apply.

Exchanges

If you'd like a different size or style, contact us first. Depending on the circumstances, the simplest option may be to return an eligible item and place a new order. Any replacement item will be made to order and subject to normal production and shipping times.

Order changes and cancellations

Because our orders can be sent to production quickly, we cannot guarantee that an order can be changed or cancelled once it has been placed. Please contact us as soon as possible if you've made a mistake. This does not affect any cancellation or refund rights you have under the Australian Consumer Law.

Refunds

Once we've assessed an eligible return, we'll let you know the outcome. If a refund is approved, it will be issued to your original payment method, generally within 10 business days of approval. Your bank or payment provider may take additional time to process it.

If more than 15 business days have passed since your refund was approved, please contact dirtside52@gmail.com.

Need help?

Email dirtside52@gmail.com with your order number, or use our contact page. We're here to help resolve any issue with your order.